|
| Unruly Passenger |
|
 |
|
This course aims to warn the plane or ground crew of the problems caused by some passengers, the reasons of these problems and how to deal with them. It also includes ways to identify troublemakers. |
 |
|
- Knowing the reasons of rage on board and controlling the growing problems
- Better Communication skills
- Knowing about human behavior
- When to interfere
- How to restraint
|
 |
|
- What is a problem
- Types and range of problems
- How they happen
- Rage and its types
- Cooper Theory to raise the grade of readiness
- Signs of troublemakers
- How to deal with the problem
- How to warn passengers of the troublemakers' behavior
- Protecting ourselves when the problem happens
- Dealing with the troublemakers
|
 |
|
- Course will be from 09:00 to 03:00
- Will last for three days with a total of18 hours
- Will be conducted in client’s premises.
- Will have a maximum of 15 participants
- Will be conducted in Arabic / English language
|
 |
|
SETTEC understands how difficult it is some times to get all the trainees during working hours and therefore we can conduct the courses in weekends and afternoons. |
 |
|
- Conference/meeting room for 15 persons provided with:
|
 |
|
- Training handouts
- Certificate for each trainee that attended the full course
|
 |
|
- LE 22,500 with a maximum of fifteen participants per course
- This price is providing that the Client will provide full accommodation and transportation for two persons from SETTEC during the course if held outside Cairo
|
 |
|
- 50 % On contract singing
- 50 % After finishing the course
|
 |
|
This offer is valid until the end of 2009 |