Our Quality Management System is well defined. It is a set of rules

• which follow the strategy of our company,
• make our customer successful
• and are supporting the culture of our company.

With this management system we improve the transparency in our organization. Our Quality Manual includes our procedures, responsibilities and business rules. Our employees have access to this Quality Manual. Customers and suppliers may also have access to it.

We, the top management are responsible for the development and implementation of the Quality Management System. Top Management and all members of the organization are responsible for the continuous improvement of all our activities to be successful in the market. We invite all members of our staff to fulfill our quality policy; we oblige our management to be responsible for their processes. Through their exemplary behavior, our management is making an important example for our staff.

We oblige ourselves to deliver to the process owners all resources needed to fulfill the objectives of their processes, thus creating value to our customers. We must guarantee that our management system is effective. For this, we have our regular management review. This is one of our tools to achieve customer satisfaction.