What you can't define, you can't measure, you can't control and then you can't improve.
ISO 9001:2008 is based on a simple methodology "Do what you write and write what you do"
The adoption of a quality management system should be a strategic decision of an organization through the promotion of a system and process approach methodology in order to identify and manage numerous linked activities for better control and continuous improvement.

• Introduction to Quality.
• Difference between ISO 9001:2000 and ISO 9001:2008
• Quality management system requirements
• Documentation requirements
• Control of documents and records
• Management responsibility
• Quality objectives and policy
• Elements of quality manual
• Quality management system planning
• Responsibility, authority and communication
• Management review.
• Resource management.
• Product realization
• Measurement, analysis and improvement
• Workshops.

• Managers in general
• Safety Managers
• Quality Controllers
• Any body who is interested in the topic