Effective Communication Skills


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SettecTheTrainingHouse

Online support is Available From 9:00 AM until 5:00 PM "Cairo Local Time" Except Fridays and Saturdays

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	Communication and conversation are around us every day. In order to accomplish most things, communication and conversation are employed. At work we must communicate with our employers as to the status of our work, or as employers, we must communicate with our employees regarding responsibilities and expectations. We must communicate with our children�s teachers in order to best help them in school and we must communicate with our friends and family members. Most importantly, we must communicate our feelings, our expectations, our sorrows and our joys with our significant other.

	You'll leave the workshop with your own personal development plan and a toolkit of techniques to turn that plan into action. You will also leave the workshop with a buzz and with a great sense of achievement. You will also be able to: Speak more confidence and listen carefully to build rapport Analyze and utilize body language to your advantage Steer conversations and influence people. Have a confidence to make more of an impact of your audience. Enhance your professionalism at work.


	Introduction Know your communication style � communication quiz How do you see yourself? Effective communication skills What makes a good communicator? Seven Difficult Personality Types and How to Deal with Them How to communicate constructively �12 rules + examples� Communication skills types: Verbal communication skills Listening is the key to team work Presentation skills �Effective Presenter� Public speaking skill Conversation skill Effective persuasion skill Non- verbal communication skills What is Non-verbal communication skills Some major areas of Non-verbal communication as follows : GestureBody language Posture Facial expressions. Providing feed back Types of Feedback Giving Feedback Feedback Formula Providing Feedback Resolving Breakdown Call timeout Ask what is missing Fix the system Quiz

	For people who want to make more of an impact at work.

	The materials for the trainees will be in English.


	The language of instruction will be in Arabic / English.

Companies operating inside Egypt
- 30 % discount for registration and full payment 2 Month before the date of the seminar.
- 20 % discount for registration and full payment 1 Month before the date of the seminar.
- 10 % discount for registration and full payment 15 Days before the date of the seminar.
- Send three participants and take the fourth for free.
- The fourth free participant will bare only the accommodation cost if registration is with accommodation.

Companies operating outside Egypt
- Save up-to � 9,600
- Enjoy a touristic program during our course period
- A car with a driver for all your transportation
- download the offer


	Payment should be before the seminar Egyptians: Cash or cheque in SETTEC�s name. Non-Egyptians: transfer to SETTEC in the following account: Bank name: Arab Bank Bank address: 41 Abdel Razek El Sanhory, Nasr City, Cairo, Egypt Swift code: ARABEGCXNSR Account name: SETTEC Account number: 5006 - 482189 - 417

Effective Communication Skills

City

Date

Timing

Venue

Cairo

November 1 - 5, 2009

Egy Morning

Held at One of the Five-Star Hotels

Cairo

February 21 - 25, 2010

Egy Evening

Held at One of the Five-Star Hotels

Cairo

May 23 - 27, 2010

Egy Evening

Held at One of the Five-Star Hotels

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Inhouse Courses
For companies with a number of people who require updating we can deliver our courses on the company's site
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