Home | About us | Support | Career | Articles | Contact us | Site Map                       ÚÑÈì
Your name: Your friend's e-mail:
 
 
Bookmark and Share
Call us +202 3761 4343
Join us online
Facebook
Linkedin
Online Support

SettecTheTrainingHouse
Online support is Available From 9:00 AM until 5:00 PM "Cairo Local Time" Except Fridays and Saturdays
SETTECTheTrainingHouse@gmail.com
@gmail.com
SETTECTheTrainingHouse@hotmail.com
@hotmail.com
SETTECTheTrainingHouse@yahoo.com
@yahoo.com
Back
 
Ensuring Customer Satisfaction
course introduction
course objectives

 
Bookmark and Share
course content
  •  Introduction to Customer Service
  • Customer Service Communication Skills
  • Customer Analysis: Knowing Your Customer
  • Calming Upset Customers
  • Stress Management Strategies
  • Telephone Customer Service
  • Internet Customer Service Skills
  • Time Management Strategies
  • Applying Etiquette in Customer Relations
    		•
    course target group
    • Financial managers and internal auditing managers in companies and corporations.
    • Internal auditors from all levels and the responsible persons and the employees of finance departments.
    • Business partners and auditing managers in local and international auditing offices.
    • The employees of financial control institutions.
    course handouts
    • The materials for the trainees will be in English.
    Bookmark and Share
    course instruction language
    • The language of instruction will be in Arabic / English.
    course instructor
    • Companies operating inside Egypt
      • 30 % discount for registration and full payment 2 Month before the date of the seminar.
      • 20 % discount for registration and full payment 1 Month before the date of the seminar.
      • 10 % discount for registration and full payment 15 Days before the date of the seminar.
      • Send three participants and take the fourth for free.
      • The fourth free participant will bare only the accommodation cost if registration is with accommodation.
    • Companies operating outside Egypt
      • Save up-to € 9,600
      • Enjoy a touristic program during our course period
      • A car with a driver for all your transportation
      • download the offer

    Payment should be before the seminar

    Egyptians: Cash or cheque in SETTEC’s name.
    Non-Egyptians: transfer to SETTEC in the following account:
    Bank name: Arab Bank
    Bank address: 41 Abdel Razek El Sanhory, Nasr City, Cairo, Egypt
    Swift code: ARABEGCXNSR
    Account name: SETTEC
    Account number: 5006 - 482189 - 417
    Bookmark and Share
    Ensuring Customer Satisfaction

          City   Date    Timing    Venue
    Cairo
    		  June 21 - 25, 2009     Egy Evening     Held at One of the Five-Star Hotels
    Cairo
    		  September 27 - October 1, 2009     Egy Evening     Held at One of the Five-Star Hotels
    Cairo
    		  March 7 - 11, 2010     Egy Evening     Held at One of the Five-Star Hotels
    Cairo
    		  June 6 - 10, 2010     Egy Evening     Held at One of the Five-Star Hotels
    Cairo
    		  September 26 - 30, 2010     Egy Morning     Held at One of the Five-Star Hotels
    Cairo
    		  December 12 - 16, 2010     Egy Morning     Held at One of the Five-Star Hotels

    Bookmark and Share
     
     
     
    Registration Form
    You are currently registering to attend a course
    * Name:  
    * Job Title:  
    * Company:  
    Company Activity :  
    * Address:  
    * Country:
    * Telephone:  
    * Fax:  
    * Mobile:  
    * E-mail:
    		  
     Comments:  
    How did you hear about us?                 
    Advertising Code or Magazine name
     
    This registration form once completed and sent to SETTEC is considered as a legal paper allowing SETTEC to collect the fees even if the participant(s) do not attend the seminar.
     
     
    Fields with (*) mark must be filled.
     
    Home | About us | Support | Career | Articles | Contact us | Site Map
    Public Courses
    Our courses are designed to give you an opportunity to share ideas and experiences
    Auditing     | Business & Management | Customer Service | Egyptian Laws | Finance & Taxes | Freight Transportation |
    Health, Safety and Environment (HSE) | Hospitals & Healthcare Service Management | Procurement & Contracts |
    Project Management & Related Software / Tools | Soft Skills | Investment & Stock Market
    Inhouse Courses
    For companies with a number of people who require updating we can deliver our courses on the company's site
    Health, Safety and Environment (HSE)     | Security