Conflict Management and Negotiation Skills


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Online support is Available From 9:00 AM until 5:00 PM "Cairo Local Time" Except Fridays and Saturdays

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	This course seeks to assist the attendees to better comprehend conflict, how to resolve it and seek to aim for negotiation utilize.


	Day One: Conflict and Conflict Management Defined Transitions in Conflict Thought Guiding Principles Types of Conflict Positive vs. Negative (Functional vs. Dysfunctional) Conflict The 5-Stage Conflict Process Dimensions Of Conflict- Handling Intentions Day Two: Outcomes of Conflict and their Effect in the Workplace Nine Strategic Approaches to Conflict Management Enriched Problem Solving & Conflict Management Coping Strategies Conflict Role Plays Day Three: Differences in Values, Attitude and Perception Personality Types & Conflict Levels of Conflict Making Differences Creative Conflict Role Plays Day Four: What is Negotiation Types of Negotiation Stages of Negotiation Methods of Negotiation BATNA Managing Conflict through Negotiation Tips for Successful Negotiation Profile of an Effective Negotiator Day Five: Alternative Dispute Resolution: Mediation and Arbitration Cultural Differences in Negotiation Gender Differences in Negotiation Third Party Negotiation Gain some interpersonal behaviors Negotiation Role Plays Methodology: Power Point Presentation Exercises/Business Games/Case Studies Role Plays Fun and Success

	Executives, Supervisors & Managers Sales & Marketing employees Anyone who desires to gain a positive advantage in dealing with challenging situations

	The materials for the trainees will be in English.


	The language of instruction will be in Arabic / English.

Companies operating inside Egypt
- 30 % discount for registration and full payment 2 Month before the date of the seminar.
- 20 % discount for registration and full payment 1 Month before the date of the seminar.
- 10 % discount for registration and full payment 15 Days before the date of the seminar.
- Send three participants and take the fourth for free.
- The fourth free participant will bare only the accommodation cost if registration is with accommodation.

Companies operating outside Egypt
- Save up-to � 9,600
- Enjoy a touristic program during our course period
- A car with a driver for all your transportation
- download the offer


	Payment should be before the seminar Egyptians: Cash or cheque in SETTEC�s name. Non-Egyptians: transfer to SETTEC in the following account: Bank name: Arab Bank Bank address: 41 Abdel Razek El Sanhory, Nasr City, Cairo, Egypt Swift code: ARABEGCXNSR Account name: SETTEC Account number: 5006 - 482189 - 417

Conflict Management and Negotiation Skills

City

Date

Timing

Venue

Cairo

July 11 - 15, 2010

Egy Evening

Held at One of the Five-Star Hotels

Cairo

October 31 - November 4, 2010

Egy Evening

Held at One of the Five-Star Hotels

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